Return Policy
Return Policy
We want to ensure you're happy with your purchase. You can return most items sold on iPOSSupply.com within the following timeframes:
- Unopened Items: For a full refund minus any shipping fees, you can return unopened items within 30 days of receipt.
- Refurbished Items: You can return refurbished items within 30 days of receipt for a full refund minus any shipping fees.
- Incorrect Items: If you receive an incorrect item, please contact us immediately at info@ipossupply.com or call us at 800-767-3805. We'll arrange for a replacement and return of the incorrect item.
Return Requirements
To ensure a smooth return process, please follow these guidelines:
- Request an RMA: All returns require a Return Merchandise Authorization (RMA) number. Before returning any items, please contact us to obtain an RMA number. Customer can login to their account and open a return request from their account page.
- Return Window: Items must be returned within 30 days of receiving your RMA number.
- Original Packaging: Please return items in their original packaging, including all parts, accessories, and manuals. Items must be in resalable condition.
- Non-Returnable Items: Clearance items, custom gift cards, and custom orders are final sale and cannot be returned.
- Shipping Costs: You are responsible for covering the cost of return shipping. Original shipping fees will not be refunded.
- Defects and Shortages: Claims for defects or missing items must be submitted within 15 days of receiving your order.
- Restocking Fee: A 10% restocking fee may apply to returned merchandise that is tested functional and found to be without defect.
Contact Us
If you have any questions about our return policy, please don't hesitate to contact us at info@ipossupply.com or call us at 800-767-3805.
By placing an order on iPOSSupply.com, you agree to our return policy.